Talk:General Information/@comment-36836718-20190312145447/@comment-3452092-20190312192030

If you are interested, the exact time of the screenshot I included is 0835 CST. I have another screenshot of the first time it happened and can get the exact time of that as well, but not for a couple more hours since it is on my desktop and I am not currently able to get to my desktop.

I'll try and run another chapter, see what happens. So far, as you can see in the picture, there is no reward. I took a picture of the before image, also, which showed what the reward was supposed to be before I ran the ad (the usual diamond) and then one of the ad itself and this one. I was hoping not to get this, obviously, but this is what happened.

Andisimon said he got it before my one that was around 6:15 ish (when my alarm went off to wake me), so maybe he has a better estimate of when that was. And I can tell you that around 2230 last night I did have a diamond ad work correctly. This was after two or three error messages (and one a couple hours earlier that worked right).

---

Updated to add: Got the following message an hour ago. We'll see if it's correct or not.

Hello,

Again, this is Game Master Uno. Thank you for getting back to us and we thank you for the information that you have provided to us. We are glad to say that our Game Team already fix the issue about not getting the rewards from watching the Video Ads and you should now be able to received the rewards once you watched an Ads again. Kindly try to relaunch your Game and do watched an Ad when you are able to after completing a Chapter or from Video Ads itself.

Should you have any other concern, feel free to contact us again so we can assist you with the best of our abilities.

Regards, GM Uno