Open Heart Miscellaneous Characters

Woman
As you walk past the waiting room, a woman collapses. You and Dr. Ramsey tend to her. You correctly diagnose her with a hemothorax, and once you perform a tube thoracotomy, she stabilizes enough to go to surgery. Her character model resembles Vera Thompson from Perfect Match, Book 2.



Sarah
When Dr. Ramsey walks away, both nurses agree with you that he is an ass but they're completely in love with him. Her name is Sarah (revealed in Chapter 12). Her character model resembles Leah Myers from #LoveHacks series but with a different hairstyle



Annie
Annie is your first patient with Dr. Aurora Emery. She had to cut her vacation short in Indonesia when she became nauseated and developed rashes. You prescribe her an antibiotic, which sends her into anaphylactic shock. You and Dr. Varma successfully resuscitate her. In Chapter 2, you correctly diagnose her with labyrinthitis. Her character model resembles Whitney from America's Most Eligible: Season 10.

In Chapter 17, if you have her testify in your hearing, she says you two keep in contact through email and you check up on her. When questioned by the committee, she asks if any of them would be able to do what you did for her on their first day of residency.



Marlene
She gives you the lab results for Annie. Her name is Marlene (revealed in Chapter 12). She uses the same face model as Barb Powell, Chris' mother, and has the same hair as Mary Zilberg, Zack's mother from The Freshman series.



Barbara
If you attempt to make a better impression on Dr. Ramsey, you see him with a patient named Barbara. She refuses to take her medication and he refuses to leave until she does. Either choice you give him will persuade her to take her medication and impress him. She resembles Myrtle from The Senior, and shares the same first name as Barbara Ebert from Wishful Thinking.

Dr. Toussaint
He is the doctor that Sienna says needs to see Dr. Ramsey urgently.



Dr. Taylor
He/she is the doctor who makes Mrs. Martinez walk around the floor every day.



Waitress
After your shift, you and the other interns head to Donahue's, a bar down the street. By the time you sit down, Dr. Varma has already ordered a round of shots. The waitress brings you and the others shots of tequila. Her character model resembles Ms. Robertson from The Elementalists, Book 1.



Girl
At the bar, Dr. Olsen stares dreamily at a girl. Even if you offer to be his wingman/wingwoman, he declines. Her character model resembles Sierra from America's Most Eligible: Season 10.



Frat Guy
The frat guy accidentally jabs you in passing and Dr. Trinh makes him apologize. His character model resembles Shane from Rules of Engagement, Book 1.



Reggie
If you decide to get a drink with Dr. Ramsey, the bartender takes your order. He is an old friend of Dr. Ramsey. His character model resembles Tommy Phelps from Red Carpet Diaries, Book 2.



Surgical Intern (Male)
If you decide to play darts with Bryce, he introduces you to his fellow surgical interns. The first character model resembles Percy Mendoza from Big Sky Country, Book 1.

Rosa
When you're about to enter the hospital, you see Bryce playing basketball with other surgical interns. You shock them if you make a 3-point shot from where you stand. She appears in Chapter 6 during a game of beer pong and then her name is revealed to be Rosa. Her character model resembles the R.A. in The Elementalists, Book 1.



Patient (Male)
Dr. Ramsey wheels in a patient transferred from Mass Kenmore hospital with sustained seizures. You have the opportunity to watch him and Dr. Banerji diagnose him with Bryce or Jackie. His character model resembles Devon Grusk from The Heist: Monaco.



Medical Intern (Female 1)
This medical intern tries to ask Dr. Banerji if they can watch him work. Dr. Ramsey cuts her off and they wheel the patient into a free room, which happens to be an operating room. Her character model resembles the female servant in A Courtesan of Rome.



Farley
He is the landlord of your MC's new apartment. He stops by the bar during the celebration in Chapter 17. In Book 2, Chapter 12, Your Character notices that he has a rash and convinces him to be treated in the free clinic, even deciding to go back to work even though s/he is still suffering from a trauma. In Chapter 13, it's discovered that he has lyme disease but it was early enough to prevent long term complications. He is prescribed antibiotics.

His character model resembles Tucker Paisley from Red Carpet Diaries, Book 2.



Mike Knoblauch
He is one of your patients on chapter 3. He has a son called Matthew with ADHD. He took some of Matthew's ADHD medication to work harder after his co-workers started being laid off. He is in Edenbrook because he was in a car crash due to suffering from migraines that were brought on from withdrawals. His character model resembles Lucanus Flavius from A Courtesan of Rome. He shares the same forename as Mike Darwin from Endless Summer and Mike Xiao from Wishful Thinking.



Matthew
Matthew is Mike's son. He has ADHD. It is mentioned that he is playing with toy superheroes. Their enemies are called Captain Entropy and Nightshade.

His character model resembles the messenger from A Courtesan of Rome.

Dr. Lozoya
When your senior resident sends you to ER, you see this attending trying to talk to Aurora. Later, you find she is the attending taking care of Ethan Hudson. In Chapter 10, she is angry at you for not responding to her page. When you tell her that you didn't receive any pages, she doesn't believe you. If you decide to have a going-away party for Mrs. Martinez in Chapter 12, she will attend it. In Chapter 17, it is revealed that her name is Dr. Lozoya and she is part of the ethics board. When Dr. Wen questions Ines and Ines tells her that you're a friend, Dr. Lozoya says your actions (stealing and administering a drug) doesn't sound like a "friend". Her vote is dependent on whether Dr. Banerji votes first or last.



Dr. Zimmerman
He/she is the surgeon that Bryce assists in Kyra's lung lobectomy.



Bartender
If you decide to check out a band with Bryce, she is the bartender at the club. She resembles Izzy from the It Lives series.



Ethan Hudson
He is Dolores' child. When she was being transported into surgery, she told the attending what she would like his name to be. He was born on his twenty-sixth week.

Banner Health Rep (Male)
If you decide to join Ethan in the Banner Health private box suite, the male representative finds you both as soon as you enter. His character model resembles Mac Hornby, a character from Veil of Secrets.



Banner Health Rep (Female)
She is the other health reps you meet in the private box suite. She invites Ethan to golf later in the week, but you give him a way out. Her character model is the same as Mrs. Crandall from the High School Story: Class Act series.



Team Manager
He is the Boston Nighthawks' baseball team manager. When Jake collapses, he asks if anyone present is a doctor and you and your friends raise your hands and go to help. His character model resembles Lucius from A Courtesan of Rome and Tommy Walsh from Veil of Secrets.



Jake Sandburg
You and your friends examine him and ask questions of his teammates in the locker rooms. You come to the conclusion that he is suffering from a drug interaction between fluoxetine and celecoxib, as both may increase the effects of the other by affecting its metabolism. They could also be damaging his kidneys, so he needs to be transported to the hospital as soon as possible. He resembles Kyle Garza from It Lives Beneath.

In Chapter 17, if you choose for him to speak at your hearing, the audience is in awe and so are some of the committee members (except Harper who doesn't follow sports). He credits you for helping his team win the World Series last fall and says you are welcome any time as an honorary captain. He shares the same forename as Jake McKenzie from the Endless Summer series.



Ray Cuaron
Ray is the Manhattan Stingray's lead-off hitter. According to Elijah, he's batting.316 this year. Although they are rivals on the field, they get along basically like family off the field. One of the Nighthawks players grew up playing ball with him in the streets of Miami. He resembles Percy Mendoza from Big Sky Country and shares the same forename as Ray from the LoveHacks series.



Nighthawks Player
During the game, you can goad them into fighting or keep quiet. Either way, in the locker rooms, the Nighthawks Player welcomes Ray and says to pray for Jake when the latter asks what he can do to help.

Shonda Turner
Shonda Turner is one of your patients. In the beginning, she starts convulsing and Your Character doesn't know what to do; it is only with the help of the nurses that she is able to regain consciousness. At the end of the chapter, the same thing happens again and this time, Your Character successfully manages to delegate, leading to Shonda regaining consciousness. Her character model resembles Samantha Winters.

In Chapter 17, if you choose her to testify, she gives you credit for saving her life but questions the hospital itself if it is truly "teaching" their residents. When she mentions she could sue, Harper cuts her off.



Wayne
Wayne is Sienna's boyfriend. He is shown to be quite disengaged and didn't seem like he particularly wanted to be at the housewarming party. It is also revealed that he is a lead programmer at a software company. In Chapter 14, you can help Sienna break up with him (premium option). In Chapter 17, if you didn't help her break up with him earlier, Sienna breaks up with him after your hearing when he reveals that he tracked her phone. She throws his phone out of the bar and it lands in the back of a truck driving off. His character model resembles Brad from Perfect Match, Book 2.



Medical Intern (Female 2)
When Landry asks a drunk medical question, this intern doesn’t know the answer. Her character model resembles one of the women in the bar in Veil of Secrets and Meghan Shaw in Ride or Die: A Bad Boy Romance, Book 1.



Mrs. Edelstein
She is your neighbor that complains to Farley about the noise from your party. He thinks she is a whiner.

Medical Resident (Male)
When you see Aurora in the cafeteria, she is surrounded by sycophants. The medical resident asks if he can pay for her lunch. He looks like the Surgical Intern.



Remy
He is your patient in this chapter. He likes surfing and plays the ukulele. His character model resembles the kayak instructor from America's Most Eligible: Season 10, Garrett from It Lives Beneath and one of the Thief players from The Elementalists, Book 1.

In Chapter 17, if you choose him to speak at your hearing, he says that you gave him a new perspective on life and not to waste what time he has before his genetic disorder sets in.

Willow
She is your patient in this chapter. She has Hepatitis C, but has no insurance and cannot afford the medication. Her character model resembles Yvette from America's Most Eligible: All Stars.

In Chapter 17, if you choose her to speak on your behalf at the hearing, she says you did more for her than any other doctor, finding a way to get her the treatment she needed.



Rowan
He is Willow's twin brother. He resembles Tony Rez from Veil of Secrets. He shares the same forename as Rowan Thorn from The Crown and the Flame and Rowan West in Perfect Match.



Dr. Tanaka
He is the doctor who performs surgery with Bryce. He resembles Michael Kim from Veil of Secrets. In Chapter 15, it is revealed that he also sits on the Edenbrook's ethics committee. In Chapter 17, he votes "nay" to suspending you.

In Book 2, Chapter 11, Bryce can call for his help with Kyra's surgery when the news that you got poisoned gets out, even though it's his day off. Should Bryce ask Ines to call him, he tells Bryce he's glad there's something useful he can do. He is also impressed with Bryce for keeping his cool even though he finds out you're caught up in an emergency.

When Bryce is thirty minutes late for the hemicorporectomy, Dr. Tanaka is disappointed in him and tells him that he expected more of him.



Orchid Montague
She stars in the movie, Love and War, you watch with your friends at the Boston Common. She plays a spy pretending to be a reporter, and her mission is to spread subliminal messaging through the paper. One of her lines helps you find a way to help your patient. She resembles Theresa Sutton from Desire &amp; Decorum.



Delano Clark
He stars opposite Orchid in the movie, Love and War. It is his newsroom that Orchid infiltrates.



Carlie
She is one of the people you hang out with in Bryce's premium scene. It is her bachelorette party and after having strippers, she and her girlfriends go bar-hopping. She resembles Grace Liao from The Freshman series.



Denise
She is one of the people you hang out with in Bryce's premium scene. She resembles Claire Pierce from The Freshman series.



Brenda
She is one of the people you hang out with in Bryce's premium scene. She introduced the bride to her groom. Her character model resembles Scarlett Emerson from Veil of Secrets.

Nigel Platt
He is your patient in this chapter. He is shown to be extremely rude and demeaning to Your Character, demanding that he wants a doctor who looks qualified. This is even after Your Character diagnoses him with hypothyroidism, which means he has an underactive thyroid, caused by Hashimoto's disease, and a hiatal hernia. Elijah calls him a pita, which is an acronym that stands for "pain in the ass". His character model resembles Bryce Sterling from Veil of Secrets.

In Chapter 17, if you have him testify on your behalf at the hearing and you were nice to him, he tells the committee that you are the only one there with half a brain and he admits to being a jackass to you. If you were rude to him, he tells the committee that you should be fired and that you should have your license revoked.



Lucas
He is one of Rafael's neighbors. They volunteer at the same senior center. Because Rafael joined your group and didn't go to the center that evening, Lucas had to dance samba with 'handsy Henrietta'. He resembles Isaac Collins from LoveHacks and shares the same first name as Lucas Thomas from the It Lives Anthology.



Juliana
She is Rafael's grandmother who bakes brigadeiros for you and Rafael. She resembles Professor Bhatt from the It Lives In The Woods series.

Dr. Calais
While Ethan is attending the conference, Dr. Calais will manage the fellowship competition. Elijah says Dr. Calais doesn't like anyone staring at his long nose hair mini mustache. In Chapter 15, he is one of the attendings you try to persuade at the King Charles Country Club. Bryce says that he talks about nothing but golf. If you manage to persuade him, he will reappear in Chapter 17. He shares the same model as Rodger Crandall from High School Story: Class Act, Book 1.



Attendee
She greets Ethan when you arrive. She resembles the female board member from the final chapter of Perfect Match, Book 2.



Concierge
He works at the reception of your hotel, the Celestial Miami. He resembles Santiago from the Rules of Engagement series.



Vendor
She resembles Reyna Mercado.



Gambler
Declan gloats when he wins against the gambler. He resembles Otis Khouri from Most Wanted, Book 1.



Dealer
He deals cards when you play against Declan. He resembles Nikos Anastopoulos from the Perfect Match series.

Dr. Julie Wen
You come across her if you decide to sneak into the lab with Dr. Ramsey. She's the lab chief. She resembles Mindy Wales and Martha from the Perfect Match series. In Chapter 15, it is revealed that she is part of Edenbrook's ethics committee. In Chapter 17, it is revealed that she and Dr. Cyrus are friends with Declan Nash, who is actively trying to get you fired. Her vote is dependent on whether Dr. Banerji votes first or last.



Desmond
He is the flight instructor when you go skydiving with Kyra and your friends. His character model resembles Young Enrique Vasquez from The Freshman series.



Dr. Ryan
She is the doctor who puts Bryce's name back on the whiteboard. She shares the same character model as Julia Mason from High School Story.

Mr. Russell
He is an elderly patient who appears if you ask Bryce to get Declan to the bathroom. Mr. Russell has food poisoning and vomits over Declan's pants. He resembles Horace from The Senior.



Kima
She is Danny's cousin, who is a veterinarian volunteering at the Roxbury Animal Shelter you visit with your friends. Her character model resembles Aiyana from the LoveHacks series.



Patient
She is one of your patients in this chapter. She asks you if she will live. She resembles Alexis Davenport.

Tommy Liu
Tommy is your patient with Aurora. He had been prescribed azithromycin for bacterial pneumonia 2 weeks ago, which you determine killed some bacteria and caused other bacteria (that normally lived in a symbiotic relationship with his body) to produce toxins which caused him to become ill.

His character model bears some resemblance to one of the male versions of Main Character of It Lives In The Woods as a child.



Sharon Liu
Sharon is Tommy's mom. She brought him to the hospital. She resembles Bridget Zhou from the High School Story series. In Chapter 17, if she speaks at your hearing, she tells the committee that even though you were distracted, you didn’t let it affect your performance.

Unnamed crash victim
He is one of the crash victims that Aurora is tagging. You can help her when she's panicking or leave her alone to figure it out. He complains of pain and not being able to breathe.



Tamara
She is one of the crash victims you can choose to help. She is the "quiet woman", who you tag "red" because she is bleeding internally and needs abdominal surgery as soon as possible.



Manuel
He is one of the crash victims you have to help. He broke his arm on a handrail. He is worried about his daughter, Lucia, because they were separated and he was brought to the hospital first.



Lucia
She is one of the crash victims you have to help. She is Manuel's daughter. Rafael saved her life and was caught in the subway tunnel when it collapsed.



Paramedic
She is the paramedic who takes Rafael to Edenbrook after the subway crash. She resembles the nurse in Wishful Thinking.



Attendant
If you decide to go go-kart racing with Bryce, the attendant welcomes you to Barrio Kart. He resembles Dave from Red Carpet Diaries, Book 2.

Dr. Myles
When you and your friends go to the King Charles Country Club to persuade attendings to side with you, one of them is Dr. Myles. Bryce tells you that she likes putting interns through "trial by fire".



Dr. Yannick
Dr. Yannick is an attending for the oncology department. He likes evidence and data. He knew Mrs. Martinez and asks you why you did what you did.

Security Guard
If Naveen is still in the hospital, he is in the private wing and you need to convince this guard to let you pass. If you choose to tell him that you are Naveen's lawyer, Landry and you will say that if he doesn't let you pass, Naveen's money will go into the pockets of politicians instead of a foundation for sick children. If you tell him you are Naveen's cousin, the guard will tell you he has no living family. You respond that although not biological, he considers you his cousin, and then Zaid will come to your aid. His character model is frequently used across series, for example for Charlie Carmichael from Wishful Thinking.

Dr. Cyrus
He and Dr. Wen are friends with Declan Nash, who urges him throughout the hearing to keep order and gain support to get you fired. His vote is dependent on whether Dr. Banerji votes first or last. His character model resembles Mr. Olson from the High School Story: Class Act series.



Dr. Rosario
He is a member of the ethics committee. He asks Zaid about the senior resident calling you a "colossal pain", "difficult", and that you failed to handle the situation after the subway crash. How Zaid reacts depends on the choices you made in that chapter. If you made a certain amount of wrong choices, Zaid argues that he reported a lot of doctors failed to handle it but is cornered into saying "yes" that you failed. If you made a certain amount of right choices, Zaid jumps to your defense and says what he would call difficult is triaging three dozen subway crash victims but your character was "stellar" despite only being an intern. His vote is dependent on whether Dr. Banerji votes first or last. He resembles Tino Thompson from Veil of Secrets.



Dr. Chandra
She is a member of the ethics committee. If you choose Alma as your final witness, Dr. Chandra says you have remarkable dedication (in helping Dolores and saving Ethan Hudson's life). She also asks you the last question if you regret what you've done. She votes "nay" to suspending you. Her character model resembles Rita from the High School Story: Class Act series.



Alma
She is the sister of Dolores, who looks just like Dolores. She adopted Ethan Hudson. She credits you for saving Ethan's life and (if you found the stuffed toy frog) she believes the frog kept the child alive. She has the same name as Alma from The Elementalists, Book 2.



Luis Martinez
He is Mrs. Martinez's son and the one suing the hospital. He withdraws his lawsuit after he sees a picture of Mrs. Martinez in Paris and how happy she was, as happy as she had been when he was a child. His character model resembles the truck driver in Ride or Die: A Bad Boy Romance, Book 1. He shares the same first name as Luis and Luis Marino.



Dr. Alondra
When Harper tries to get Aurora to take on more cases, the Chief brings up two doctors' names for Aurora to report to. One is Dr. Alondra.



Dr. Mirrielees
The other is Dr. Mirrielees.

Priest
The priest asks if you would like to say a few words. His character model resembles Mayor Santos from Home for the Holidays.

Gary Garrison
He is Jackie's intern, who is noted to be oblivious-looking. He claims that his parents gave him this name because it was easy to remember. Jackie states with a mischievous grin that she is going to have fun with him.



Justin Neworth
Esme's first patient, who is unconscious and therefore only appears off-screen. He is 35 years old and came in with fever, vomiting, bloody diarrhea, has petechiae on his skin and a history of eczema, as well as high blood pressure and a low count of platelet and haptoglobin. Combined with an elevated count of creatinine, you two diagnose reduced kidney function and hemolytic-uremic syndrome. He is a Jehovah's Witness which means that he cannot get a transfusion so you two agree on giving him steroids instead.



Eric
If you decide to take Esme to your diagnostics team's patient, Eric is the patient. Even though the team has correctly diagnosed him with Kikuchi disease, you and Esme discover he also has cholecystitis after talking to him.



Alan Ramsey
At Edenbrook's free community clinic -which is busier than the emergency room- you run into the stranger who asks you where he can find a list of doctors working. You ask if you can help him but he walks away and you're unable to follow. In Chapter 3, it is revealed that he is Ethan's father.

If you help him find Ethan, he tells you about himself and about Ethan. Alan has been a cable repairman for thirty-five years, and his dedication to his job is opposite his son's. Despite that, Alan says he couldn't ask for a better son. Ethan studied hard, did his homework, did his chores, and found summer jobs. When you bring Alan to Ethan, the older man tells Ethan that his mother wants to talk to him.



Governor Rivera
Governor Rivera is the person you and the hospital want to impress to continue government funding on Edenbrook. At the end of the chapter, Ethan tells you that the budget was set before she stepped into the hospital and there wasn't anything they could have done. Her character model resembles Bianca Walker from The Royal Romance series and Mrs. Mercado from Save the Date.



Jaime
Jaime is Governor Rivera's son. When you watch him walk after his mother, you notice his neck and ask to examine him. Your preliminary diagnosis is cervical dystonia, which you ask to run an EMG (electromyography) to confirm. You do so off-screen, and Governor Rivera is impressed by you. Jaime uses the same face model as young Nik Ryder (Face 3) from Nightbound.



Sora
Sora is Rafael Aveiro's childhood sweetheart, who just returned to Boston two months ago. They started dating sometime between Book 1 and Book 2. Sora's gender depends on if you are male or female. Male Sora uses the same face as Alan Park from High School Story: Class Act, Book 3 and Female Sora uses the same face as Winnie from Sunkissed and Meghan Shaw from Ride or Die: A Bad Boy Romance, Book 1. In Chapter 11, he/she breaks up with Rafael as he/she is unhappy with Rafael for risking his life. If you had previously romanced Rafael, he/she also finds out that Rafael has feelings for you.

Lamar Stevenson
Lamar is the patient the diagnostic team treats in this chapter. According to Baz and June, his wife Liz urged him to go to the E.R. after several weeks of severe headaches and, more recently, loss of peripheral vision. The CT scans of his brain show nothing wrong but his blood tests had markers for meningitis and antibiotics didn't improve his condition. After he starts hallucinating and thinks he is talking to his former colleagues from Green Corps, you diagnose tertiary syphilis. Syphilis caused irreversible damage to his brain and the penicillin will only stop further progression.

He resembles a version of Stephen.



Liz Stevenson
Liz is Lamar Stevenson's wife. She breaks down after being told that he has been diagnosed with tertiary syphilis and that even though he gets treatment now, the damage to his brain is irreversible so he will have some good days and bad days where he may not remember Liz. She was unaware that he had contracted syphilis during his time in the Green Corps.

She resembles Kim Washington from Perfect Match and Abigail James from Big Sky Country, Book 2.



Dr. Rosario (female)
While at Donahue's, Aurora mentions that she was asked to assist in a presentation by Dr. Rosario who was only using her to get into her Aunt's good graces. This is not the same Dr. Rosario who appeared at the ethics hearing, as Aurora indicates this was a woman.

Evelyn de la Vega
Evelyn is a 60-year-old painter who suffers from sudden blindness, and is later diagnosed with peripheral artery disease in the limbs. She resembles and shares a forename with Evelyn Swan.

Either you and Ethan or Ethan alone find some missing details in her paintings and organize them chronologically. You determine she has a scotoma which she did not notice, as her mind was filling in the gaps. You deduce the cause of the scotoma to be toxicity from quinine, which she has been taking for her leg cramps due to her standing for long periods of time.



Mr. Daniels
When your character assigns new cases to Esme, this patient gets mentioned by name. He presents with difficulty breathing and edema, so most likely has heart failure exacerbation.



Mother
She brought her son to Edenbrook's free clinic because he stuffed a Lego guy's head up his nose and she couldn't get it out herself.



Will
Even with the Lego guy's head stuck in his nose, he seems to be in good spirits. If you ask him what Lego guy did to deserve his fate, he tells you that Lego guy 'wunted to eplore!' He resembles Hamza Mousavi.



Dr. Phillips
She's one of the doctors Kyra has her job interview with. If you decide to help Kyra prepare for the interview, you mention that she's rather prickly. Asked just how prickly she is, you tell Kyra to imagine Eeyore with a caffeine addiction.



Dr. Wilcock
He's the third doctor Kyra's job interview will be with. While helping her prep for said interview, you admit that he's a great physician, but pretty much the worst doctor to do rounds with as he loves to give people around him random pop quizzes. To make a good impression on him it's most likely best to think outside the box and past the obvious solutions, as that is typically what he's looking for when asking questions.



Gwyneth Monroe
Gwyneth is a social media influencer who started out doing makeup tutorial videos. Now she has 15000000 followers (who she calls "Gwynners"), a reality show, and two self-help books. She has an unknown medical condition that causes her to constantly throw up, which other doctors and psychiatrists have diagnosed as an eating disorder, even though she claims she isn't doing it to herself. She says no matter what she does or how much she eats, she keeps losing weight. She is also tired all the time.

You discuss her condition with Ethan and try to persuade him to have her come to Edenbrook to get treated, but he refuses because the diagnostics team has never sought outpatients. Towards the end of the chapter, after seeing unhelpful and unsympathetic comments regarding her medical condition, you decide to leave her a comment.

Driver
Rafael saves the teenager from falling to his death after the car accident at the beginning of the chapter. His character model resembles Miles Roanhorse from the Big Sky Country series.



Supervisor (Paramedic)
After Rafael's heroic save, his supervisor suspends him for risking his life and the life of the boy by not waiting for the emergency teams.



Camerawoman
Tonya is Gwyneth's camerawoman, who tells her when they are live-streaming. She resembles that camerawoman in Platinum.

Butler
When you and the Diagnostics team drive up to Leland Bloom's house, the butler greets you and escorts you. His character model resembles Arthur Woods from the Desire &amp; Decorum series.



Leland Bloom
Leland Bloom is one of the biggest tech investors in history and the third richest person in America. He wants your Edenbrook team to compete against the Mass Kenmore team to figure out what's wrong with him. When you discover and tell him that he has Berger's disease and Ethan tells him that a double kidney transplant would theoretically be the best option in his case, he makes phone calls to secure himself the kidneys he needs. You surmise he bought them from willing donors, and feel it is unfair that he can spend the money to "buy time" while others have to wait for suitable organ donors. His disease would eventually recur with his transplanted organs but he thinks he'll die of old age before he destroys them. He shares the same first name as Leland St. James.



Caroline Bloom
Caroline Bloom is Leland's wife. She tells you about his symptoms when your team arrives at their home, but does nothing to dissuade him about his choices. Her character model resembles Ruby from America's Most Eligible: Wedding Edition.



Victoria
If you attend Aurora's class reunion, you first meet Victoria who was one of Aurora's former classmates at Tufts University. She makes snide comments towards Aurora, which you can either confront her about or console Aurora. The first makes Aurora confront Victoria too. According to Amanda, Victoria was always trying to turn people against Aurora for no reason. She shares the same first name as Victoria Fontaine and resembles...



Tim
At Aurora's class reunion, you two run into Tim and Amanda at the bar. You can choose to tell them that you're Aurora's ex-coworker, best friend, or girlfriend/boyfriend, and give them a story about it. He shares the same name as the Gorgue from The Elementalists and resembles William Langdon from Passport to Romance.



Amanda
At Aurora's class reunion, Amanda says she never believed what Victoria said about Aurora. She is surprised that Aurora remembers her, but Aurora says she could never forget someone she shared a Bunsen burner with. Her character model resembles Jenny from Save the Date.



Guest
If you and Ethan go to Leland's yacht, you see that he is a guest. His character model resembles Clarence Atkins from The Junior, Book 1.

Stephanie Hill
Stephanie slipped into a coma at age 17 after overdosing on a benzodiazepine, an anxiety medication. The police believed that she had tried to commit suicide. At the start of the chapter, she regains consciousness and you tell her that she had been in the coma for 13 years. With the Diagnostics Team, you decide that with her permission, they could try to get a grant to study her condition and possibly determine a treatment for other coma patients; the team could also offer her a portion of the grant money to compensate her. In the end, she decides to be studied by the doctors at Mass Kenmore, as Dr. Carrick offered her a larger sum than Edenbrook.



Mr. Hill
Mr. Hill is Stephanie's father. He tells you that they're hoping to take Stephanie to see a therapist who specializes in emotional trauma. His character model resembles a version of Stephen from The Senior.



Mrs. Hill
Mrs. Hill is Stephanie's mother. Her character model resembles Selma Hayes from Baby Bump, Book 1.



Dr. Gilleland
Dr. Gilleland was Stephanie's doctor who prescribed her the benzodiazepine.



Server
If you go with Jackie to redeem the gift card, he will welcome you to the restaurant and show you to his favorite table. From one poor person who likes the high life to another, he hopes you enjoy your evening.



Louise Ramsey
If you decide to help Ethan spy on his mother, you see her shoplift a basketful of groceries. It is your choice to tell him what happened or that she is proud of him after your brief conversation with her. If you don't take the scene, you will first see her in Chapter 13 when she is admitted to the hospital and Ethan tells you that she is his mother. He also reveals that her name is Louise.

Her character model resembles Mayor Green from It Lives In The Woods.

Umpire
She umpires the softball game between Edenbrook and Mass Kenmore. Her character model resembles Coach Shaw.



Dr. Terrance
When you get angry at Aurora for telling Dr. Carrick about the grant idea, a lot of doctors and spectators start arguing too. Ethan tells Terrance to get away from your group but he tells Ethan that he's not a pharmaceutical rep that he can punch. His character model resembles Khaan Mousavi from Perfect Match, Book 2.



Newman
Newman is one of the Edenbrook staff members on the softball team. Bryce yells at him/her to run.

Lobby Attendant (Mass Kenmore)
When you enter Mass Kenmore, he asks for your identification. If you are with Ethan, he tells the guard that you're a first year intern helping him. Later, you and Baz run from him. His character model resembles one of the prison guards from The Heist: Monaco.



Kenmore Employee
When you use a computer to track down Senator Farrugia's room, you (and Ethan if you recruited him) are interrupted by an employee. Her character model resembles Mariana Castillo from the Baby Bump series.



Patient (Mass Kenmore)
This patient yells at you and asks you if you need help or are lost. He yells because he blew out one of his eardrums. His character model resembles Flip Marino from Red Carpet Diaries, Book 1.

Reporter (male)
He resembles Dorian Delacroix.



Reporter (female)
Before Senator Farrugia enters Edenbrook, he gives a small press conference. This reporter asks if his illness is serious and if he's worried for his health. When she asks you a question, you have the opportunity to boost your career or share the credit. If you do the latter, she asks why he has singled you out since you're the least experienced member of the team. You tell her you guess it's because you often build a rapport with the patients since you spend the most time interacting with them. Her character model resembles Vanessa Blackwood.



Chris Aarons
Chris is the host of the A.N.B. nightly news hour that you either attend with Ethan or watch on television depending on your choice. He shares the same first name as Chris Powell, Chris Winters, and Dallas James. Chris resembles Lucian Syrah from Red Carpet Diaries.

Government Agent
His character model resembles a driver from Red Carpet Diaries, Book 1.

Levi Coates
Levi is Esme's patient who suffers from long term complications from a car accident three years ago. He was leaning forward to search for something when the car was hit by a drunk driver and as a result, the airbag fully hit his forehead and threw him back in a wrong angle. He had a severe concussion and associated brain trauma. This resulted in chronic pain which varies from day to day but never goes away and is especially bad if anything touches him, including clothes and bed sheets. He has had three surgeries to repair the nerve damage but the last one left him paralyzed for two weeks. His current treatment is just to reduce the pain. The last trial with medicine by Panacea Labs damaged his kidneys.

He was at college on a football scholarship (where he played quarterback), and possibly could have gone professional if it wasn't for the accident. In a premium scene, Esme can throw him a birthday party. At the end of the chapter, he dies from a morphine overdose and his parents threaten to sue her. He has the same hairstyle as Andy Kang from the It Lives series.



Mr. Coates
He is Levi's father. Levi tells you that he hasn't told his parents about the extent of his pain because they don't understand and have the hope for a magic one-shot cure that would solve everything. He mentions to you that they have had to draw on their retirement funds to cover all the medical bills and medication. He resembles a version of Martin Silva from the High School Story: Class Act series.



Margot Coates
She is Levi's mother. In the premium birthday scene, her husband mentions that her first name is Margot. When you talk to her, she admits that they are tired, seeing their son in constant agony takes an emotional toll on them. He's young and should be living life instead of being restricted by his injuries. Her character model resembles one version of Faith Park.



Woman (2)
At the gas station, you see Jackie give her a lot of money. In Chapter 14, Jackie tells you that she wasn't in financial problems before Jackie prescribed medicine by Panacea Labs.

She resembles Autumn Brooks from the High School Story series.



Patrick
If you decide to help Esme plan a birthday party for Levi, his best friend and former teammate, Patrick, attends. His character model resembles Dylan Joy from Home for the Holidays.

Trainer
She appears in Rafael's premium scene and her character model resembles Jessica Greene.



Rodney Marsh
Rodney is the hotel owner. He has known Ethan for twenty years. His character model resembles Alan Park from the High School Story: Class Act series.



Paula
Paula is your patient. She slipped on a patch of ice and hit her head on a tree. The local doctor couldn't find an explanation for her rash. You also notice she is short of breath. When asked about the bloodied tissues, she mentions having nosebleeds ever since the accident which is unusual for her. You assume altitude sickness although the hotel is only 3,000 feet above sea level. She states that she doesn't take any medicine but admits taking ibuprofen for her headaches. Rodney gave her cortisone cream for the rash. Ethan finds poison sumac at the tree where she hit her head which explains the rash but not the other symptoms. At this moment, she starts having a manic episode and her pupils are slightly dilated. She later starts having a depressive episode. When she develops a fever and increased heartrate, and states she can hardly breathe, you call a helicopter and get her hospitalized. There you find traces of lithium in her blood and Timothy admits that he secretly gave it to her since she is bipolar and refuses to see a doctor about it. The lithium and ibuprofen interacted with each other, causing a chain reaction. The lithium caused her to be sensitive to light, which caused her to slip and hit her head. When she took ibuprofen for the headache, it increased her lithium levels, which lead to hypothyroidism, which caused low hemoglobin, which then caused the altitude sickness, which increased the headaches, which made her take more ibuprofen.

Her character model resembles Anna-Marie Mendoza.



Timothy
He is Paula's son. The way he treats Paula reminds Ethan of his relationship with his own mother. It's revealed that Timothy has given Paula lithium without her knowledge and without her having seen a doctor. He got the lithium from a bipolar kid he knows. It is up to you if you report him or if you tell him to come clean to Paula.

His character model resembles Graham.